I spent several hours on the phone separately with both Vonage and Sprint this morning. Both calls should have taken less than 10 minutes and each took almost 90 minutes. Both calls required multiple unnecessary department transfers and either broken english speaking reps, or reps who spoke english well who were rude. Really rude. Unnecessarily rude.
Both companies made me give the account number no less than 10 times. 10 times!
In the end, I felt like a victom. Vonage ended up getting my change wrong, billing me for something they said they were going to give me for free for my throuble, and now my service doesn’t work.
Sprint double charged me for my change request.
Now I have to call both call centers again.