Nova-mind has outstanding support

I’ve really been into mind mapping for the last 6 months or so and dropped some cash on the product I found to be the best for me: NovaMind.

I’ve been using it every day for 6 months on my old trusty PowerBook and yesterday it crashed on open. This has never happened before. The crash reporter popped up, I hit send and it restarted. It’s been working fine since.

This morning I get an email from their tech support. Yes, someone actually reads their crash reports, suggested a fix in a quicktime that was trying to load, and told me I should let them know if it happens again.

Have you ever received a response from sending a crash report?

Me either.

I love these guys.