Michael Doornbos » kudos http://michaeldoornbos.com Just your average evil genius Fri, 10 Sep 2010 00:21:48 +0000 en hourly 1 http://wordpress.org/?v=3.1-alpha A company that actually does rebates well http://michaeldoornbos.com/2008/03/25/a-company-that-actually-does-rebates-well/ http://michaeldoornbos.com/2008/03/25/a-company-that-actually-does-rebates-well/#comments Tue, 25 Mar 2008 13:16:33 +0000 mike http://blog.michaeldoornbos.com/2008/03/25/a-company-that-actually-does-rebates-well/ I ordered a monitor from TigerDirect last week that included a $50 rebate in the box.  I filled it in and mailed it.

I have about a 50% success rate with actually receiving rebate checks when I buy something which is pretty sad.

Today I got an email from TigerDirect saying that they have received my rebate claim and they are processing it. WOW. It's funny how a quick email can make a huge difference in the confidence level I have in a company.

]]> http://michaeldoornbos.com/2008/03/25/a-company-that-actually-does-rebates-well/feed/ 1 Customer service done right http://michaeldoornbos.com/2008/03/07/customer-service-done-right/ http://michaeldoornbos.com/2008/03/07/customer-service-done-right/#comments Fri, 07 Mar 2008 17:10:02 +0000 mike http://blog.michaeldoornbos.com/2008/03/07/customer-service-done-right/ In stark contrast to my Vonage and Sprint customer service nightmares earlier today, I contacted VMWare support via the online tool. I got an email back in 7 minutes with the correct answer and the change was completed.

Total time for my personal involvement was around 25 seconds and my problem was resolved asynchronously in less than 10 minutes.

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